Updated: 16 Feb 2026
Returns, Refund & Cancellation Policy
Refund requests must be submitted through our online platform, email or WhatsApp together with your order reference number.
- Faulty items may be exchanged subject to stock availability.
- Please share clear product images for damaged or incorrect items.
- All return, refund or cancellation requests must be officially submitted.
Email: support@wholesalefoods.me
WhatsApp: +971 52 321 9059
Return Policy
Items shipped from our store may be returned within 7 days of delivery in most cases. Certain products may carry specific return restrictions.
Eligible Returns
- Product received damaged or defective
- Incorrect item delivered
- Product significantly different from description
Return Conditions
- The item must not be damaged while in customer possession.
- The product must be returned in original packaging.
- All accessories, manuals, tags and warranty cards must be included.
- Products marked as non-returnable are not eligible for return.
Shipping and handling charges are non-refundable. Additional pickup or return charges may apply for voluntary returns.
Refund Policy
Refunds are processed based on the condition of the returned item and the payment method used during purchase.
You May Qualify For Refund If:
- Received a faulty product
- Received the wrong product
- Ordered item became unavailable after purchase
- Approved voluntary return request
How To Request Refund
- Via Email: support@wholesalefoods.me
- Via Website: My Account → My Orders
- Via WhatsApp: +971 52 321 9059
Refund requests should be submitted within 2 days after delivery.
Our dispute and refund team will review and respond within 7 business days.
Refund Processing Time
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit / Debit Card | Original Payment Method | 5 - 7 Business Days |
| Credit Card | Gift Card / Store Credit | 1 Business Day |
| Bank Transfer | Bank Transfer | 5 - 7 Business Days |
| Bank Transfer | Store Credit | 1 Business Day |
Refund Without Return
In certain situations, refunds may be approved without requiring the product to be returned. Customers will be informed directly by our support team if applicable.
Cancellation Policy
To cancel your order, please contact our support team with your order number via email or WhatsApp.
- Cancellation requests must be submitted within 24 hours of placing the order.
- Orders cancelled before dispatch may still incur handling charges.
- For delivered orders, customers must follow the return/refund procedure.